Precise ParkLink is a leading provider of parking solutions with a broad customer base across Canada. We are dedicated to delivering innovative solutions and exceptional service. As part of our ongoing growth, we are looking for a skilled and motivated Terminal Programmer to join our team and contribute to the development and support of our parking terminal products.

Job Summary:

The Customer Service Representative reports to the Team lead/Supervisor. The Customer Service Representative provides guidance for customers entering the parking facility and provide customer assistance as needed.

Location: 835 King St W, Kitchener, ON

Employment: Part-time

Compensation: $17.20

 Job Responsibilities / Duties:

• Reports to the Team lead and Supervisor to support parking operations

• Identify customer questions, concerns, and overall needs

• Provide accurate answers and solutions to customer queries

• Address customer complaints in a compassionate and patient manner

• Answer incoming calls and emails in an efficient manner

• Redirect customers to appropriate teams and/or departments as needed

• Follow company communication procedures, policies, and guidelines at all times

• Responds immediately to all reports concerning damage to equipment, and places E-service as needed

• Observe security monitors to ensure no criminal activity occurs and report any activity to management

• Balance cash records at end of shift and manage parking records during shift

• Troubleshooting parking equipment issues at the site level

• I-PASS Enrolling /canceling payroll staffs and sending the list to payroll 

• Complete additional duties assigned by manager.

Mandatory Qualifications:

• High School Graduate or higher education

• Basic Computer skills – Windows, MS Office

• Customer service experience, inclusive attitude and openness to diversity, is an asset.

• Excellent customer service skills

• Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

• Positive attitude and empathy for clients

• Solid problem solving and decision-making skills

• Strong team player with the ability to develop and maintain relationships with internal and external customers

• Bilingual is an asset

Attributes:

• Assertive and self-motivated disposition

• Strong organizational skills

• Excellent communication skills: ability to explain complex solutions and processes clearly to others

• Collaborative and demonstrates strong interpersonal skills

• Self-managed while accurately following instructions

• Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments

• Adaptable and flexible

• Neat appearance with a professional and positive attitude

Hiring Contact:

Please submit your resume to tsrs@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Permalink

]]>Onsite Parking StaffTue, 15 Apr 2025 15:01:22 +0000/job-postings/20250415-parking-team-lead-mississauga606df7dd6b47261d19840040:607f4980780d48537cf59feb:67fe74c22f1ea77d22549a0bCompany Description:

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The team lead, reports to the parking supervisor and is responsible for a specific parking locations to ensure company operations, policies and procedures are met. Ensure 100% client, customer satisfaction and leads on-site staff.

Location: Trillium Hospital - Mississauga, ON

Employment: Full-time

Compensation: $19.50 per hour

Job Responsibilities / Duties:

• Lead a team of 6 – 15 customer service associates

• Support the Supervisor & THP parking coordinator

• Enforced all company policies

• Mange shift schedule

• Resolve customer complaints

• Troubleshooting parking equipment issues on a site level

• Mange and resolve payroll / Non payroll IPASS queries

• Run transection reports for HR

• Monitoring and maintaining inventory

• One out tickets/value tickets place order as they come  and deliver to departments

• I-PASS Enrolling /canceling payroll staffs and sending the list to payroll 

• MIFARE emails – remove IPASS payroll staffs that are  no longer with THP  

• Perform regular inspection for – Entry/Exit Pay machines and parking office

• Vehicle Incident  reports

• HPASS /end shift investigations – if a shift  is not balancing

• Monitor the appearance and over cleanliness of the parking areas

• Monitoring parking capacity – P2 digital sign

• Performs other parking related duties as assigned – Keyscan / Varioflex reports

Hiring Contact:

Please submit resume to tsrs@precisebi.com, and should you be considered a qualified candidate, you will be contacted for an interview.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink est un fournisseur de solutions de stationnement de premier plan avec une vaste clientèle à travers le Canada. Nous nous engageons à offrir des solutions innovantes et un service exceptionnel. Dans le cadre de notre croissance continue, nous recherchons un représentant du support client qualifié et motivé pour rejoindre notre équipe et contribuer au développement et au soutien de nos produits de terminaux de stationnement.

Résumé du poste:

Le représentant du soutien à la clientèle relève directement du responsable du support ou du directeur général. Le support client est responsable de la résolution des problèmes des clients, de la fourniture de formations et de la surveillance des applications destinées aux clients. Il aide les clients avec leurs demandes via des cas de support NetSuite concernant leur équipement de stationnement.

Lieu: Varennes, Québec

Type de poste: Temps plein (40 heures par semaine)

Responsabilités principales:

• Communication avec les clients via des cas de support

• Répondre aux demandes des clients de manière rapide et efficace

• Créer des guides d’utilisation pour les clients à fournir sur demande

• Être à l'aise de parler directement aux clients (par téléphone ou Teams) pour clarifier les demandes en cours

• Former les clients sur la navigation du logiciel FWO

• Configuration de FWO : création de nouvelles entreprises dans la base de données, tous les éléments liés aux détails des projets, commandes, etc.

• Désactivation/activation des terminaux dans FWO

• Transmettre les questions de support pour les clients ayant des applications mobiles et des systèmes d'application mobile intégrés avec FWO

• Communiquer avec divers départements pour finaliser les détails du projet avant l'installation de l'équipement

Obligatoires:

• Expérience en soutien à la clientèle et dans les tâches administratives

• Parfaitement bilingue (français et anglais), tant à l'oral qu'à l'écrit

• Compétences en dactylographie

• Capacité à gérer des informations sensibles

• Connaissance approfondie de la suite Microsoft Office, y compris Word, Excel et PowerPoint

Tâches et exigences supplémentaires:

• Assister dans la saisie de données, les devis et les commandes pour les demandes des clients

• RMA des pièces d'équipement

• Aider à la création de SPO pour envoyer un technicien en appel de service

• Clôturer les commandes ouvertes pour facturation

Attributs:

• Compétences organisationnelles

• Compétences en communication, avec une attitude agréable et la capacité de travailler avec différents types de personnalités dans un environnement de bureau

• Attention aux détails pour soumettre un travail ou envoyer des communications sans erreur

• Adaptabilité et flexibilité pour ajuster les priorités en fonction de la tâche la plus importante à tout moment

Pourquoi nous rejoindre?

• Opportunité de travailler dans une entreprise en pleine croissance servant des clients à l'échelle nationale

• Environnement de travail collaboratif avec des possibilités de croissance et de développement

Hiring Contact:

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – icostamis@precisebi.com

Company Description:

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Customer Support representative reports directly to the Support Manager or General Manager. Customer Support is responsible for resolving customers' problems, providing training and monitoring the customer facing applications. Helping clients with their inquiries via NetSuite support cases pertaining to their parking equipment.

Location: Varennes, Québec

Employment: Full-Time

Hours: (40 hour per week)

Compensation: Salary

Mandatory Qualifications:

• Experience in customer support and administrative tasks.

• Perfectly bilingual (French and English) both spoken and written

• Typing skills

• Ability to handle sensitive information;

• In-depth knowledge of Microsoft Office Suite including Word, Excel and PowerPoint.

Mandatory Attributes:

• Organizational skills

• Communication skills, like having a pleasant demeanor and the ability to work with various types of personalities within an office setting

• Attention to detail to submit work or send communications without error

• Adaptability and flexibility to adjust priorities for whatever task is most important at any given time

Job Responsibilities / Duties:

• Communication with clients via support cases

• Replying to clients in a timely manner with their inquiries

• Creating user guides for clients to be provided upon request

• Must be comfortable speaking directly to clients (via phone or Teams) to clarify open case inquiries

• To be able to train clients on FWO back-office navigation

• Configuration of FWO; creating new companies in database, all elements pertaining to project details, orders, etc.

• Deactivation/activation of terminals in FWO

• Relay support questions for clients that have mobile app & enforcement integrated with FWO

• Communicating with various departments to complete project details prior to equipment installation

• To assist with data entry; quote and orders for client requests

• RMA of equipment parts

• Assisting in the creation of SPO to dispatch technician to service calls

• Closing off open orders for billing

Why Join Us?

• Opportunity to work in a fast-growing company serving customers nationwide

• Collaborative team environment with room for growth and development

Hiring Contact:

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – icostamis@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Precise ParkLink is seeking a dynamic, motivated, and self-starting Senior Proposal Writer to join our expanding Proposal Development team. Reporting to the Director, Proposal Development, the Senior Proposal Writer will play a pivotal role in crafting compelling proposals and supporting strategic initiatives across various business units. This high-profile role requires exceptional bid management, proposal writing/editing, project management, and consulting skills to develop winning proposals in collaboration with senior executives and the Proposal Development team.

Location: 90 Floral Pkwy, North York, ON

Employment: Full-time

Compensation: Hourly

Mandatory Qualifications:

• Experience: 5+ years of demonstrable experience managing bids and proposals

• Mandatory requirement. Applications received without 5+ years of current or very recent experience will not be considered.

• Procurement and Pursuit Knowledge: Understanding of Canadian procurement and contract vehicles, as well as business development best practices.

• Proposal Lifecycle: Clear understanding of proposal lifecycle and content management best practices.

• Technical Proficiency: Proficiency in Microsoft Word, Excel, PowerPoint, AI prompts, generative AI, Outlook, and Adobe Acrobat Pro.

• Superior Communication Skills: Ability to write and communicate clearly, persuasively, and effectively in the current business environment.

• Prioritization: Ability to manage, prioritize, and re-prioritize efforts for multiple concurrent bids and proposals.

• Professional Communication: Ability to communicate clearly and professionally across a broad corporate landscape.

• Research and Editing: Exceptional research, editing, and proofreading skills.

• Organizational Skills: Strong organizational skills and attention to detail.

• Self-Motivation: High level of self-motivation, ability to work independently, and collaborate successfully in a team environment.

• Problem-Solving: Ability to handle and use constructive feedback to make needed changes to documents and proposals.

• Technical Aptitude: Technically and/or mechanically inclined nature, adept at understanding complex systems.

Mandatory Attributes:

• Leadership Communication: Comfort communicating with and gaining consensus from internal leadership teams.

• Strategic Thinking: Ability to think and act strategically.

• Adaptability: Ability to plan and adapt in a dynamic, customer-centric environment.

• Creative and Critical Thinking: Skills to quickly research, understand, and communicate new concepts.

• Flexibility: Availability to work toward aggressive deadlines, occasionally requiring off-hours effort (considered an asset as position, workload, and expectations shift).

• Simplification: Ability to translate complicated ideas into easily and commonly understood language.

• Initiative: Eagerness to learn, problem solve, and multi-task.

• Attitude: Good attitude and work ethic.

• Industry Experience: Experience in the parking industry (considered an asset).

• Software Experience: Experience with Loopio or other content management platform (considered an asset).

• Software Experience: Experience with work and project management platform (considered an asset).

• Education: Post-secondary degree in Business, English, French, Communication, or a related field (equivalent work experience may be considered).

Job Responsibilities / Duties:

• Lead Proposal Development: Manage bids and proposals from inception to submission, ensuring compliant and compelling content.

• Strategic Analysis: Interpret RFP (RFx) requirements, develop focused strategies, and clarify issues as needed.

• Team Leadership: Be the RFx team lead on assigned pursuits, ensuring adherence to processes and timelines, development of proposal plan, and coordinating kick-off meetings and follow-ups.

• Technical Strategy Support: Collaborate with SMEs to develop technical strategies at capture meetings.

• Response Generation: Produce compliant, concise, and compelling proposals that address client goals using content from the proposal response library and team contributions, and simple “in the client’s words” language.

• Stakeholder Coordination: Work with functional staff to ensure proposal development aligns with internal strategies and bid requirements.

• Editing and Review: Coordinate, review, and edit proposal input from various stakeholders, ensuring a cohesive document with a clear, easy-to-understand, single voice.

• Transform Information: Convert complex business and technical product information into easy-to-understand, well-written material that highlights features and benefits that positions and wins business.

• Post-Submission Efforts: Participate in response and post-submission strategy efforts, including writing, formatting, and presentation ideas.

• Content Management: Distribute new or revised content to support the proposal content database.

• Mentorship: Serve as a writing editor, mentor, and coach to others in the Business Development Department. Work with internal teams to develop content.

• Deadline Management: Handle multiple concurrent proposal assignments accurately and thoroughly under tight deadlines.

• Persuasive Communication: Use persuasive content and visual techniques to clearly communicate proposal strategies and messaging.

• Client Presentations: Prepare presentation materials and participate in proposal presentations to clients.

• Additional Duties: Perform other duties as assigned.

Hiring Contact:

Interested candidates should submit their resume to cbruce@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Precise ParkLink is seeking a dynamic, motivated, and self-starting Bilingual Senior Proposal Writer to join our expanding Proposal Development team. Reporting to the Director, Proposal Development, the Bilingual Senior Proposal Writer will play a pivotal role in crafting compelling proposals and supporting strategic initiatives across various business units. This high-profile role requires exceptional bid management, proposal writing/editing, project management, and consulting skills to develop winning proposals in collaboration with senior executives and the Proposal Development team.

Location: 90 Floral Pkwy, North York, ON

Employment: Full-time

Compensation: Salary

Mandatory Qualifications:

• Experience: 5+ years of demonstrable experience managing bids and proposals

• Mandatory requirement. Applications received without 5+ years of current or very recent experience will not be considered.

• Procurement and Pursuit Knowledge: Understanding of Canadian procurement and contract vehicles, as well as business development best practices.

• Proposal Lifecycle: Clear understanding of proposal lifecycle and content management best practices.

• Technical Proficiency: Proficiency in Microsoft Word, Excel, PowerPoint, AI prompts, generative AI, Outlook, and Adobe Acrobat Pro.

• Superior Communication Skills: Ability to write and communicate clearly, persuasively, and effectively in the current business environment.

• Prioritization: Ability to manage, prioritize, and re-prioritize efforts for multiple concurrent bids and proposals.

• Professional Communication: Ability to communicate clearly and professionally across a broad corporate landscape.

• Research and Editing: Exceptional research, editing, and proofreading skills.

• Organizational Skills: Strong organizational skills and attention to detail.

• Self-Motivation: High level of self-motivation, ability to work independently, and collaborate successfully in a team environment.

• Problem-Solving: Ability to handle and use constructive feedback to make needed changes to documents and proposals.

• Technical Aptitude: Technically and/or mechanically inclined nature, adept at understanding complex systems.

Mandatory Attributes:

• Leadership Communication: Comfort communicating with and gaining consensus from internal leadership teams.

• Strategic Thinking: Ability to think and act strategically.

• Adaptability: Ability to plan and adapt in a dynamic, customer-centric environment.

• Creative and Critical Thinking: Skills to quickly research, understand, and communicate new concepts.

• Flexibility: Availability to work toward aggressive deadlines, occasionally requiring off-hours effort (considered an asset as position, workload, and expectations shift).

• Simplification: Ability to translate complicated ideas into easily and commonly understood language.

• Initiative: Eagerness to learn, problem solve, and multi-task.

• Attitude: Good attitude and work ethic.

• Industry Experience: Experience in the parking industry (considered an asset).

• Software Experience: Experience with Loopio or other content management platform (considered an asset).

• Software Experience: Experience with work and project management platform (considered an asset).

• Education: Post-secondary degree in Business, English, French, Communication, or a related field (equivalent work experience may be considered).

Job Responsibilities / Duties:

• Lead Proposal Development: Manage bids and proposals from inception to submission, ensuring compliant and compelling content.

• Strategic Analysis: Interpret RFP (RFx) requirements, develop focused strategies, and clarify issues as needed.

• Team Leadership: Be the RFx team lead on assigned pursuits, ensuring adherence to processes and timelines, development of proposal plan, and coordinating kick-off meetings and follow-ups.

• Technical Strategy Support: Collaborate with SMEs to develop technical strategies at capture meetings.

• Response Generation: Produce compliant, concise, and compelling proposals that address client goals using content from the proposal response library and team contributions, and simple “in the client’s words” language.

• Stakeholder Coordination: Work with functional staff to ensure proposal development aligns with internal strategies and bid requirements.

• Editing and Review: Coordinate, review, and edit proposal input from various stakeholders, ensuring a cohesive document with a clear, easy-to-understand, single voice.

• Transform Information: Convert complex business and technical product information into easy-to-understand, well-written material that highlights features and benefits that positions and wins business.

• Post-Submission Efforts: Participate in response and post-submission strategy efforts, including writing, formatting, and presentation ideas.

• Content Management: Distribute new or revised content to support the proposal content database.

• Mentorship: Serve as a writing editor, mentor, and coach to others in the Business Development Department. Work with internal teams to develop content.

• Deadline Management: Handle multiple concurrent proposal assignments accurately and thoroughly under tight deadlines.

• Persuasive Communication: Use persuasive content and visual techniques to clearly communicate proposal strategies and messaging.

• Client Presentations: Prepare presentation materials and participate in proposal presentations to clients.

• Additional Duties: Perform other duties as assigned.

Hiring Contact:

Interested candidates should submit their resume to cbruce@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Precise ParkLink is seeking Patrol Officers to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the City of Ottawa.

Location: Ottawa, ON

Employment: Full-time

Compensation: $20.00 per hour

Mandatory Qualifications:

• General knowledge of computers/ cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Knowledge of basic vehicle maintenance

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal and credit records check required prior to hire (backcheck completed by Precise Parklink)

Mandatory Attributes:

• Must be punctual and self disciplined; considered a self- starter

• Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose

• Ability to de-escalate situations should they arise; must be well- mannered & level headed

• Capable of learning & absorbing training in a quick & efficient manner

• Must be polite with professional attitude

• Positive, friendly, enthusiastic and personable

• Must be punctual and self disciplined

• Strong communication skills

• Bilingualism is a strong asset

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Other duties as assigned

Hiring Contact:

Please submit resume via Indeed job posting, and should you be considered a qualified candidate, you will be contacted for an interview.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink is a leading provider of parking solutions with a broad customer base across Canada. We are dedicated to delivering innovative solutions and exceptional service. As part of our ongoing growth, we are looking for a skilled and motivated Terminal Programmer to join our team and contribute to the development and support of our parking terminal products.

Job Summary:

The Service Technician reports to the Service Manager/Supervisor and is to ensure that all parking equipment is maintained within contract guidelines.

Location: 625 Bd Lionel-Boulet, Varennes, QC

Employment: Full-time

Compensation: Salary

 Job Responsibilities / Duties:

• Monitor and resolve support tickets related to terminal issues and client requests.

• Assist the service team with terminal troubleshooting and provide technical assistance.

• Communicate with clients to gather requirements for terminal user experience and flows.

• Analyze terminal logs to diagnose and address deficiencies.

• Generate tariff scripts.

• Perform quality assurance on preproduction environments, validating program functionality before deployment.

• Create support tickets with R&D when problems are identified and manage the ticket process until resolution.

• Collaborate with R&D to certify new hardware and terminal features.

• Provide remote assistance or training to clients as needed.

Mandatory Qualifications:

• Proficiency in XML and XAML.

• Experience with image editing (e.g., simple cropping, coloring).

• Strong knowledge of Microsoft Office (Excel, Word, Outlook).

• Excellent problem-solving/debugging skills (especially in relation to terminal programming issues).

• Ability to create flow diagrams (e.g., using Publisher, Visio, etc.).

• Basic knowledge of computer hardware (some setup of terminals required; training provided).

• Testing of your own work, as well as others’, based on predefined procedures (training provided).

• Experience in flow diagramming using tools like Publisher or Visio.

• Basic computer hardware knowledge for terminal setup (training provided). Preferred Skills:

• Bilingual proficiency in French and English (written, spoken, comprehension) to support our customer base across Canada, especially in Quebec.

• * Being able to communicate in English is requested since the job will require that the candidate communicate with English customers that are situated outside of Québec.

Hiring Contact:

Please submit your resume to Lavan Vasanthakumar at lvasanthakumar@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Permalink

]]>Customer ServiceThu, 20 Feb 2025 14:09:54 +0000/job-postings/20250220/customer-service-representative-north-york606df7dd6b47261d19840040:607f4980780d48537cf59feb:67b737b2d3c000364f9acd22Company Description:

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Customer Service Representative / Monitoring Agent plays a critical role in ensuring the smooth operation of parking facilities by handling inbound calls, resolving invoice disputes, and providing monitoring support. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment. As part of a 24/7 operation, the position involves working various shifts, including weekends and evenings.

Location: 90 Floral Pkwy, North York, ON

Employment: Full-time

Hours: Various Shifts/Hours

Compensation: $21.00-$23.00 per hour

Mandatory Qualifications:

• Detail-Oriented: Strong organizational skills with the ability to multitask.

• Confidentiality: Ability to handle sensitive customer and company information with discretion.

• Communication: Excellent telephone etiquette and customer service skills.

• Problem-Solving: Ability to think quickly and take appropriate action.

• Competency in Microsoft Office.

• Artificial Intelligence Proficiency, Understanding AI Driven Customer Service Tools (eg. Chatbot, automated call handling), Ability to interpret AI-generated insights for operational movements

• Strong computer and keyboarding skills, including a minimum typing speed of 30 words per minute.

• Minimum 2 years of customer service experience, preferably in a technical or support-driven environment.

Mandatory Attributes:

• Motivated & Results-Driven: Takes initiative and works efficiently.

• Team Player: Works collaboratively to achieve team and company goals.

• Adaptable: Thrives in a fast-paced, high-volume work environment.

Job Responsibilities / Duties:

• Inbound Calls & Customer Support

  • Call Handling: Log all incoming calls into the Customer Service Systems and determine the appropriate action.

  • Types of Calls: Example Types

  • Machine Malfunctions: Transfer reports of machine malfunctions to the Service Department.

  • Customer Inquiries: Assist customers with inquiries regarding parking, permits, payments, and disputes.

• Facility Monitoring & Operational Support

  • Real-Time Monitoring: Track Company Vehicles, On-site Equipment Health and overseeing on-site parking operations.

  • Customer Assistance: Provide real-time support to parkers at various locations, including access control and pay-on-foot/pay-and-display machines.

  • Incident Response: Prepare service calls in response to alarms detected on parking machines.

  • Cash Level Monitoring: Track and report cash levels of parking stations to prevent service disruptions.

  • Technical Support: Respond to real-time customer issues and escalate cases to Service/IT technicians when necessary.

• Administrative & Clerical Duties

  • Call Documentation: Maintain accurate call logs and records for tracking and reporting purposes.

  • Transaction Verification: Investigate overpayment/overcharge inquiries by collecting machine numbers and transaction times.

  • Service Coordination: Direct machine malfunction calls to the Service Department.

Why Join Us?

This position offers a dynamic work environment where problem-solving and customer service skills are valued. You’ll have the opportunity to work with a supportive team, gain valuable industry experience, and play a key role in ensuring smooth parking operations for customers and businesses alike.

Hiring Contact:

Interested candidates should submit their resume and cover letter detailing their relevant experience and qualifications. Email – evassou@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink is a Canadian parking and mobility solution provider with more than 1000 employees, a head office in Toronto, and 18 supporting offices nationwide. Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and management services to thousands of organizations in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Precise ParkLink is seeking Patrol Officers to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the City of Hamilton and Niagara and St. Catharines

This position will be overseen by the Area Manager

Location: Hamilton/Niagara/St. Catharines, ON

Employment: Full-time/Part-time

Hours: Wednesday to Friday - 4 PM - 12 AM (shift times can vary)

Saturday & Sunday - 11 AM – 7 PM

Special Events – As Needed

Compensation: $19.00 per hour

Mandatory Qualifications:

• General knowledge of computers/cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal check required prior to hire (backcheck completed by Precise Parklink

Mandatory Attributes:

• Must be punctual and self disciplined; considered a self- starter

• Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose

• Ability to de-escalate situations should they arise; must be well- mannered & level headed

• Capable of learning & absorbing training in a quick & efficient manner

• Must be polite with professional attitude

• Positive, friendly, enthusiastic and personable

• Must be punctual and self disciplined

• Strong communication skills

• Bilingualism is a strong asset

• Mechanically inclined able to change a tire and basic automotive skills

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Follow procedures regarding log sheets/ recording site visits

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Litter pick up and general maintenance of parking equipment

• Other duties as assigned

Hiring Contact:

Please submit your resume to Elie Diab (ediab@precisebi.com)

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence. We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary:

Precise ParkLink is seeking Patrol Officers to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the City of Hamilton and Niagara and St. Catharines

This position will be overseen by the Area Manager

Location: London, ON

Employment: Full-time/Part-time Wednesday Thursday Friday Saturday – 6pm – 2am (shift times can vary)

As Needed

Special Events – As Needed

Compensation: $19.00 per hour

Mandatory Qualifications:

• General knowledge of computers/cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal check required prior to hire (backcheck completed by Precise Parklink

Mandatory Attributes:

• Must be punctual and self disciplined; considered a self- starter

• Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose

• Ability to de-escalate situations should they arise; must be well- mannered & level headed

• Capable of learning & absorbing training in a quick & efficient manner

• Must be polite with professional attitude

• Positive, friendly, enthusiastic and personable

• Must be punctual and self disciplined

• Strong communication skills

• Bilingualism is a strong asset

• Mechanically inclined able to change a tire and basic automotive skills

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Follow procedures regarding log sheets/ recording site visits

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Litter pick up and general maintenance of parking equipment

• Other duties as assigned

Hiring Contact:

Please submit your resume to Elie Diab (ediab@precisebi.com)

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary: Overall responsibility for a high level of customer service, maintaining tidy, safe and walkable sidewalks and walking paths throughout all seasons, directing commercial vehicle traffic within the airport, and ability to troubleshoot parking equipment.

Location: Saskatoon, SK

Employment: Full time

Compensation: $16.15 hourly

Mandatory Attributes:

• Excellent oral communication skills.

• Ability to provide value-added options to customers in a professional manner.

• Answer customers’ questions and provide information on policies and procedures.

• Ability to effectively address customer concerns and resolve complaints.

• Knowledge of relevant policies, procedures, and strategies to promote effective security operations for the protection of personal data.

• Knowledge and understanding of use of all equipment.

• Willingness to work shift work.

• Physical ability to assist guests requiring accessibility assistance.

• Computer skills an asset. (Microsoft Office and its applications.)

• French language skills an asset.

Job Responsibilities / Duties:

• Report for shift on time, wearing an approved uniform and projecting a clean, neat, and tidy image.

• Carry out duties in conformance with applicable policies and standards.

• Direct commercial vehicle traffic on the airport curbside, including but not limited to taxis, shuttles and busses.

• Curbside support during peak times with keeping the public curb moving and coordinating taxis.

• Curbside cleanliness, litter clean up throughout parking lots and walking areas.

• Snow shovelling, snow removal using blowers or walk-behind equipment, sanding walking paths for ice throughout all sidewalks and walking paths.

• Keep careful records of any unusual tickets or operational problems that occur during shift in accordance with applicable procedure.

• Answer telephone and radio inquiries.

• Answer intercom system for customer assistance as required.

• Document customer concerns and report them to COG Supervisor.

• Monitor Skidata entrance gates and report problems.

• Answer all customer inquiries via all contact mediums (Phone, Email, Intercom.)

• When required assist customers with usage of online booking resources.

• Maintain knowledge of all YXE parking products and rates.

• Verifying customer’s flight information (return date and time.)

• Entering information into computer system quickly and accurately.

• Dealing with customer concerns & completing incident reports when required and informing appropriate COG Supervisor and management members.

• Other duties as assigned.

Hiring Contact:

Please submit your resume to Lyndon Weiss at saskatoon@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Overall responsibility for the safe carriage of passengers, maintaining a clean and safe curbside area, and a high level of customer service. Shuttle driver to report to operation manager and supervisor on duty.   

Location: 2625 Airport Dr, Saskatoon, SK

Employment: Full time

Compensation: Hourly, $20.46 per hour

Mandatory Qualifications:

• Clean driving record. Drivers abstract to be provided to Precise Park Link.

• Shuttle Drivers must have an appropriate Saskatchewan driver’s license class 5 and must have had a valid Saskatchewan or Canadian driver’s license for a minimum two-year term prior to employment

• Ability to effectively handle customer concerns and complaints

• Answer customers’ questions and provide information on policies and procedures

• Knowledge and understanding of use of vehicles

• Willingness to work shift work

• Physical ability to lift luggage on and off the shuttle

• Physical ability to assist guests requiring accessibility assistance

• Ability to establish priorities

• Computer skills (Microsoft Office and its applications)

• French language an asset

Job Responsibilities / Duties:

• Report for shift on time, wearing an approved uniform, including nametag, and projecting a clean, neat, and tidy image.

• Carry out duties in conformance with applicable policies and standards

• Perform a daily maintenance check of assigned shuttle bus to include a visual inspection for damage and cleanliness. Check and maintain all fluid levels and proper tire pressure. Report to COG Supervisor, as applicable, any service requirements

• Log any damage/need for maintenance

• Clean or tidy the interior and exterior of your bus in accordance with established guidelines

• Pick up customers at parking lots or terminal locations as and when directed

• Follow designated route

• Between shuttle trips, monitor curbside and parking lots for any outstanding issues.

• Litter cleanup on sidewalks, shuttle pickup areas, and throughout all parking lot areas.

• Snow cleanup & shoveling of sidewalks, pedestrian walking paths, and shuttle pickup areas.

• Monitor taxi pickup & drop off areas and direct taxis and commercial vehicle traffic as necessary.

• Maintenance and repair of parking payment machines, ticket dispensers and gates.

• Assisting at the parking office with answering phones and addressing customer concerns as needed.

• Provide friendly and courteous service to the customers and assist with luggage that max slightly exceed a weight of 50 pounds.

• Complete and hand out row slip reminders to customers

• Inquire of customer’s destination

• Operate your bus in a safe manner, adhering to all provincial and on-site driving regulations

• Practice defensive driving at all times

• Maintain vehicle log as required

• Provide prompt Airside assistance, when required

• Document any customer concerns and incidents and report them to the COG Supervisor

• If involved in a motor vehicle accident, immediately contact the COG Supervisor for direction and assistance. Provide a full and complete written report to the COG Supervisor

• Maintain current knowledge of all Skyxe parking products

• Curbside cleaning including litter pick up and sweeping

• Snow removal/winter sanding

• Other duties as assigned

Hiring Contact:

Please submit your resume with a minimum of two references to saskatoon@precisebi.com.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Job Summary: Precise ParkLink is seeking Patrol Officers to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the City of Hamilton and Niagara and St. Catharines

This position will be overseen by the Area Manager

Location: London, ON

Employment: Full Time/ Part Time: Wednesday Thursday   Friday Saturday – 6pm – 2am (shift times can vary) Special Events – As Needed

Compensation: $19.00 per hour

Mandatory Qualifications:

• General knowledge of computers/cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal check required prior to hire (backcheck completed by Precise Parklink

Mandatory Attributes:

• Must be punctual and self disciplined; considered a self- starter

• Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose

• Ability to de-escalate situations should they arise; must be well- mannered & level headed

• Capable of learning & absorbing training in a quick & efficient manner

• Must be polite with professional attitude

• Positive, friendly, enthusiastic and personable

• Must be punctual and self disciplined

• Strong communication skills

• Bilingualism is a strong asset

• Mechanically inclined able to change a tire and basic automotive skills

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Follow procedures regarding log sheets/ recording site visits

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Litter pick up and general maintenance of parking equipment

• Other duties as assigned

Hiring Contact:

Please submit your resume to Elie Diab.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink, entreprise nationale de service de technologies, leader Canadien du stationnement et de la mobilité, compte plus de 1000+ employés(e)s à travers le pays. Son siège social est situé à Toronto et compte 18 bureaux régionaux à travers le Canada. Precise ParkLink gère des milliers de stationnements pour le compte de centaines de propriétaires. L’entreprise fournit une technologie et des services de pointe à des milliers de clients des secteurs municipal, commercial, institutionnel et privé, ainsi que du domaine de la santé.

Description du poste :

Avec une équipe déployée à l’aéroport de Montréal-Trudeau, on cherche un superviseur administratif et terrain qui sera responsable d’assurer l’exploitation efficace des zones de stationnement et des services commerciaux.

Lieu de travail : ADM (Aéroport de Montréal Pierre Elliot Trudeau)

Emploi : Temps plein

Horaire de travail : jour et soir

��é���ܲ�é�����پ��Dz�&�Բ�����;: $25/heure

Responsabilités liées à l’emploi :

Exploitation :

• Responsable de superviser le fonctionnement général du stationnement et des services commerciaux

• Assurer le bon fonctionnement des activités quotidiennes et superviser le rendement et les employé(e)s

• Effectuer des patrouilles et inspecter les zones de stationnement et des services commerciaux

Gestion du personnel :

• S’assurer que les employé(e)s sont présent(e)s à leur poste de travail et que les effectifs sont suffisants en fonction des tâches à accomplir.

• Coordonner le remplacement des employé(e)s absent(e)s par d’autres employé(e)s de Precise ParkLink.

• Former les nouveaux employés

• Suivi des avis disciplinaires

Administration :

• Préparer er soumettre divers rapports

• Produire, compiler et mettre à jour divers rapports statistiques

• Servir les employés comptoir des permis pour obtenir un permis de stationnement

• Rédiger et transmettre des mémos ou notes internes

Qualités et compétences requises :

• Bilinguisme

• Excellente maîtrise de la Suite Office

• Flexibilité au niveau des horaires de travail

• Bonne attitude et bonne éthique de travail

• Souci du détail, efficacité et précision

• Autonomie et capacité à travailler en équipe

• Aptitudes démontrées pour la gestion de personnel

• Aptitude à résoudre les problèmes activement

• Aptitudes exceptionnelles pour le service à la clientèle

• Capacité à entreprendre des tâches et à motiver le personnel

• Permis de conduire valide classe 5 (canadien)

• Dossier de conduite valide de la SAAQ
  

Personne à contacter pour l’embauche :

Veuillez soumettre votre CV par courriel Siham Benhadji: sbenhadji@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.  

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

Precise ParkLink is seeking Patrol Officers to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the City of Ottawa.

Location: Ottawa, ON

Employment: Full-time : 1 position; Tuesday - Saturday 11am-7pm or 10am-6:30 pm

Compensation: $20.00 per hour

Mandatory Qualifications:

• General knowledge of computers/ cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Knowledge of basic vehicle maintenance

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal and credit records check required prior to hire (backcheck completed by Precise Parklink)

Mandatory Attributes:

• Must be punctual and self disciplined; considered a self- starter

• Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose

• Ability to de-escalate situations should they arise; must be well- mannered & level headed

• Capable of learning & absorbing training in a quick & efficient manner

• Must be polite with professional attitude

• Positive, friendly, enthusiastic and personable

• Must be punctual and self disciplined

• Strong communication skills

• Bilingualism is a strong asset

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Other duties as assigned

Hiring Contact:

Please submit resume via Indeed job posting, and should you be considered a qualified candidate, you will be contacted for an interview.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary: Precise ParkLink is seeking Patrol Officers working outdoors to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the GTA. This position will be overseen by the Enforcement Manager.

Location: 100 Floral Parkway

Employment: Part-time

Compensation: $20.00 per hour

Mandatory Qualifications:

• General knowledge of computers & cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Knowledge of basic vehicle maintenance

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal and credit records check required prior to hire (Backcheck completed by Precise Parklink)

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift;

• Review dispatch email for any client requests/ check calendar for any events;

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to;

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately;

• Follow procedures regarding log sheets/ recording site visits;

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable;

• Run plates through enforcement software at applicable sites to confirm registration;

• Ensure accuracy in issuing infractions (correct information on ticket);

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts;

• Arranging towing of vehicles where applicable, under By-Law regulations;

• Ability to work outdoors, within a sheltered garage environment;

• Mandatory health & safety training required to be completed upon hire;

• Litter pick up and general maintenance of parking equipment;

• Other duties as assigned

Hiring Contact:

Please submit your resume with a minimum of two references to Paul, Enforcement Coordinator at enforcementoffice@precisebi.com.

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary: Precise ParkLink is seeking Patrol Officers to ensure that all dashboard tickets, reservations and parking permits are valid at contracted private properties throughout the City of Hamilton and Niagara and St. Catharines

This position will be overseen by the Area Manager

Location: Hamilton/Niagara/St. Catharines

Employment: Full time/Part Time

Hours: Monday to Friday - 8:00 – 16:30 / 9:00 – 17:30 / 13:30 – 22:00 (shift times can vary)

Saturday & Sunday – As Needed

Special Events – As Needed

Compensation: $19.00 per hour

Mandatory Qualifications:

• General knowledge of computers/cellular devices

• Valid G license with clean drivers abstract, and ability to provide abstract at time of hire

• Previous experience in parking enforcement or security background would be considered a strong asset

• Criminal check required prior to hire (backcheck completed by Precise Parklink

Mandatory Attributes:

• Must be punctual and self disciplined; considered a self- starter

• Ability to work and complete tasks with minimal supervision as this is an independent, on the road job; must also strive to work in team settings towards a common purpose

• Ability to de-escalate situations should they arise; must be well- mannered & level headed

• Capable of learning & absorbing training in a quick & efficient manner

• Must be polite with professional attitude

• Positive, friendly, enthusiastic and personable

• Must be punctual and self disciplined

• Strong communication skills

• Bilingualism is a strong asset

• Mechanically inclined able to change a tire and basic automotive skills

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Follow procedures regarding log sheets/ recording site visits

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Litter pick up and general maintenance of parking equipment

• Other duties as assigned

Hiring Contact:

Please submit your resume to enforcementoffice@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary: The Patrol Officer reports to the Patrol Manager and is to ensure that all dashboard tickets and parking permits are valid.

Location: 100 Floral Parkway

Employment: Full time

Compensation: $20.00 per hour

Mandatory Qualifications:

•  Must have a valid G license and a clean drivers abstract

• Must be punctual and self disciplined

• Must be polite and have professional attitude

• Positive, friendly, enthusiastic, energetic and personable

• Ability to work independently and in team environment

• General knowledge of computers

• Security license or experience preferable

Mandatory Attributes:

• Excellent problem-solving skills, time-management and training skills

• Detailed oriented, quick learner and thinker, efficient and possess good attitude, and work ethic

• Strong interpersonal skills with the ability to work well on their own or as part of a team

• Good oral and written communication skills

• Listening skills and the ability to understand and explain procedures in professional manner

• Flexible, patient, diplomatic, courteous, tactful and with high level of integrity

• Dependable and hardworking

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Follow procedures regarding log sheets/ recording site visits

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Litter pick up and general maintenance of parking equipment

• Other duties as assigned

Hiring Contact:

Please submit your resume to enforcementoffice@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

As Canada’s parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 1000 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.  

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary:

The Customer Care Associate reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

Location: Newmarket

Employment: Full Time, M - F, Temporary(2 – 4 months)

Hours: 9 AM – 6 PM

Compensation: $17 per hour

Essential Duties and Responsibilities:

• Reports to the Team lead and Supervisor to support parking operations

• Identify customer questions, concerns, and overall needs

• Provide accurate answers and solutions to customer queries

• Address customer complaints in a compassionate and patient manner

• Answer incoming calls and emails in an efficient manner

• Redirect customers to appropriate teams and/or departments as needed

• Follow company communication procedures, policies, and guidelines at all times

• Responds immediately to all reports concerning damage to equipment, and places E-service as needed

• Observe security monitors to ensure no criminal activity occurs and report any activity to management

• Balance cash records at end of shift and manage parking records during shift

• Troubleshooting parking equipment issues at the site level

• I-PASS Enrolling /canceling payroll staffs and sending the list to payroll

• Complete additional duties assigned by manager

Mandatory Attributes:

• Assertive and self-motivated disposition

• Strong organizational skills

• Excellent communication skills: ability to explain complex solutions and processes clearly to others

• Collaborative and demonstrates strong interpersonal skills

• Self-managed while accurately following instructions

• Ability to multitask effectively and stay positive and professional under high-pressure fast paced environments

• Adaptable and flexible

• Neat appearance with a professional and positive attitude

Skills & Qualifications:

• High School Graduate or higher education

• Basic Computer skills – Windows, MS Office

• Customer service experience, inclusive attitude and openness to diversity, is an asset

• Excellent customer service skills

• Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)

• Positive attitude and empathy for clients

• Solid problem solving and decision-making skills

• Strong team player with the ability to develop and maintain relationships with internal and external customers

• Valid driver's license and vehicle preferred.

Hiring Contact: 

Please submit your resume with a minimum of two references to Khalid Iqbal at kiqbal@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.

Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

Job Summary: The Patrol Officer reports to the Patrol Manager and is to ensure that all dashboard tickets and parking permits are valid.

Location: 100 Floral Parkway

Employment: Full time

Hours: 12:00 PM - 8:30 PM

Compensation: $20.00 per hour

Mandatory Qualifications:

•  Must have a valid G license and a clean drivers abstract

• Must be punctual and self disciplined

• Must be polite and have professional attitude

• Positive, friendly, enthusiastic, energetic and personable

• Ability to work independently and in team environment

• General knowledge of computers

• Security license or experience preferable

Mandatory Attributes:

• Excellent problem-solving skills, time-management and training skills

• Detailed oriented, quick learner and thinker, efficient and possess good attitude, and work ethic

• Strong interpersonal skills with the ability to work well on their own or as part of a team

• Good oral and written communication skills

• Listening skills and the ability to understand and explain procedures in professional manner

• Flexible, patient, diplomatic, courteous, tactful and with high level of integrity

• Dependable and hardworking

Job Responsibilities / Duties:

• Review and understand daily scheduled routes prior to dispatching for shift

• Review dispatch email for any client requests/ check calendar for any events

• Respond directly to client requests for enforcement in a swift and timely manner, communicate with client to confirm receipt and debrief once call has been attended to

• Inspect vehicle & required devices prior to departing for shift; report any issues to manager immediately

• Follow procedures regarding log sheets/ recording site visits

• Carefully check expiration date/ time of parking receipts displayed on dashboards, as well as approved hangtags where applicable

• Run plates through enforcement software at applicable sites to confirm registration

• Ensure accuracy in issuing infractions (correct information on ticket)

• Ensure devices are returned as they were taken, and placed back on charging units for next shifts

• Arranging towing of vehicles where applicable, under By-Law regulations

• Ability to work outdoors, within a sheltered garage environment

• Mandatory health & safety training required to be completed upon hire

• Litter pick up and general maintenance of parking equipment

• Other duties as assigned

Hiring Contact:

Please submit your resume to enforcementoffice@precisebi.com

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process. Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.