Q&A with Associate Director, Digital Control Centre, Mahir Chopra.

1 min read

In 2024, the tech landscape is witnessing a surge in advanced devices and software solutions geared towards offering users comprehensive insights, alarms, and analytics to understand better various aspects such as customers, parking equipment, and support services. Precise ParkLink has notably transformed its centralized support services by utilizing two award-winning centres—IPARC ™ and DCC™. This unified model has significantly enhanced our ability to deliver top-notch services.

To delve deeper into the synergy between ±õ±Ê´¡¸é°ä’s live central monitoring and ¶Ù°ä°ä’s digital parking management and technical support capabilities, we interviewed Mahir Chopra, Associate Director of the Digital Control Centre at Precise ParkLink.

Q. How does Precise ParkLink’s Interactive Parking Assistance and Response Centre (IPARC) and Digital Control Centre (DCC) go hand in hand?

A. Precise ParkLink’s Digital Control Centre further optimizes the hardware, software, consumables, and operational support we provide to clients across Canada. IPARC mainly focuses on the end-user--the customer service experience, while DCC ensures smart monitoring from an operational perspective.

IPARC, working in combination with DCC, can reliably and remotely engage with customers on site, and monitor, track, and report performance on complete parking operations.

 Want to learn more? Watch the full Q&A below!