Award-winning virtual customer service and live central monitoring.

5 min read

Managing all aspects of your parking operation can seem daunting when you are not equipped with the appropriate technology to do so.  Leveraging technology and digitization is an essential component to running a successful parking and mobility operation. That is why Precise ParkLinks Interactive Parking Assistance and Response Centre, otherwise known as ±õ±Ê´¡¸é°äâ„¢, put’s people only where they’re needed most, leveraging technology to provide best-in-class parking management.

Hearing, seeing and responding with a world-class virtual approach, IPARC is an award-winning live central monitoring facility that keeps a close eye on the wellbeing of parking operations across Canada. Its real-time diagnostics, complete access and control capabilities, and ability to provide scalable customer support with two-way video and audio are what makes IPARC an integral tool for managing property portfolios with quick, accurate and efficient operations results.

We sat down with Nancy Ho, Director of Customer Support Services here at Precise ParkLink, to discuss why IPARC is the reason behind so many successful and robust parking operations.

Q. How does IPARC reduce operating expenses?

A. IPARC enables Precise ParkLink to be an integral partner in managing day-to-day parking operations. It is much more than a customer service call centre. It uses remote access to connect to gated and non-gated parking facilities. It makes the overall parking experience easy for those who are parking and for operators as well. With a real-time connection to your facility, IPARC offers an immediate response to all customer service matters. IPARC ensures parking facilities are managed well on behalf of property managers while decreasing downtimes and traffic barriers and increasing revenue and efficiency.

IPARC leverages the power of automation to deploy best-in-class parking management strategies, simplified in four steps; immediate detection, intelligent evaluation, efficient response and predictable operations.

IPARC is online 24/7 monitoring the health of devices on-site, with alerts, alarms and defined thresholds displayed on our central management system. When notified of an alarm, IPARC deploys a suitable solution: back-end troubleshooting or technician dispatch. Precise ParkLink's certified technicians are on standby during off and peak hours for technical matters that require on-site support. We understand the importance of remaining one step ahead. This is why our technology is configured to predict alarms such as low receipt paper or cash replenishment before exhaustion. 

Q: How is IPARC different from typical live central monitoring facilities?

A. Our award-winning Interactive Parking Assistance and Response Centre (IPARC) is a two-fold operation; virtual customer service and technical and maintenance support. With a real-time connection to your facility, IPARC offers 24/7/365 support with immediate response to all customer service matters. This solution can also monitor the performance and status of your parking equipment and can devise technical support and back-end troubleshooting when needed. Immediate multilingual response, two-way audio and video, site-specific protocols, service and coverage flexibility and on-site staff support is the reason why our one-of-a-kind live central monitoring facility won BOMA Toronto's Pinnacle Above and Beyond award!

Q: What does the future have in store for IPARC?

A. Our live central monitoring facility is robust. It will continue to grow as more and more parking operations benefit from digitization and adapting fast to evolving needs. We are looking forward to integrating immediate QR code access to CSR without having to be at a physical pay station.

IPARC is integrated with ±Ê²¹°ù°ì³§³Ü¾±³Ù±ðâ„¢- Precise ParkLink's live central management and business intelligence platform for parking operations. ParkSuite provides property managers access to real-time data, analytics and activities occurring on their parking facility, allowing them to stay up-to-date on key performance indicators and their overall parking program. Advancements in IPARC will also be all for integrating our mobile payment and reservation platform, Parkedin, allowing your customers to pay and reserve parking from their mobile device.

Our live central monitoring facility is robust and will continue to grow as remote monitoring becomes the new norm for parking facilities across the country. At Precise ParkLink, we are committed to guiding parking operations with best-in-class technology and expertise to drive results. '

Want to learn more about IPARC? Check out the full interview below!