Everywhere at Once: Virtualizing the Customer Experience

2 min read

The everyday customer journey has seen some significant changes over this past year. As the global pandemic continues to sweep the nation, organizations across all industries have needed to adapt to our new reality quickly. This, however, did not come without notice. It has been a long time coming as customer needs have begun to rely on the virtual experience. In today’s pandemic-stricken society, touchless and contactless journeys are the norm and expected.

This revelation is something the parking industry has been working tirelessly to meet and maintain. Adamo Donatucci, Business Development and Strategy Officer here at Precise ParkLink, unpacks the evident shift to digitization in his article entitled Everywhere at Once: Virtualizing the Customer Experience, recently featured in the Q1 edition of . Parker Magazine, a quarterly publication by the , serves as the national voice of the parking industry. The publication highlights current and relevant information on technical, political, and economic concerns facing the parking industry in Canada across all sectors.

As the need for touchless and contactless solutions becomes more and more evident, parking operators have made significant developments to equip parking facilities with seamless customer experiences. Solutions such as remote customer service, AI-driven technology, last-mile services and on-site automation are just some of the many advancements that have swept the industry.

Virtualizing the customer experience is something Precise ParkLink knows all too well. Our industry expertise, coupled with innovative technology and management solutions, allows us to be ahead of the game. Transitioning to virtual means will ensure the parking industry successfully adapts and meets and exceeds the needs of both organizations and customers now and long after the pandemic is over.  

References

Donatucci, A. (2021, February 01). Everywhere at Once: Virtualizing the Customer Experience [Web log post]. Retrieved April 28, 2021, from

Parker Magazine First Quarter 2021. (2021, April 26). Ottawa: Canadian Parking Association.