Ensuring the operational success of your parking operation.

3.5 min read

Ensuring your parking technology remains operational is the basis of any successful parking operation. Your parking facility runs in real-time, so should your technology. Nurturing and protecting the wellbeing and performance of your entire parking operation with remote access, remote control, and real-time connections to your customers and technology on-site is the secret to running a smooth and prosperous parking operation.

±õ±Ê´¡¸é°äâ„¢, Precise ParkLink's remote live central monitoring solution, allows you to do just that. With around-the-clock eyes, IPARC monitors and controls thousands of parking operations across Canada remotely. The two-fold solution: virtual customer service and live central monitoring and control of the technology on-site ensures parking operations perform at all times. 

IPARCs live communication link to on-site systems deploys immediate response on all fronts—customer service, maintenance and technical-wise. It leverages the power of automation to deploy best-in-class parking management strategies, simplified in four steps; immediate detection, intelligent evaluation, efficient response and profitable operations. 

Step 1: Immediate Detection

The IPARC team is online 24/7/365, monitoring the status of your equipment. Alerts, alarms and defined thresholds are transmitted and displayed on Precise ParkLink's central management system, allowing for real-time communication to detect the need for maintenance and service. This means your parking facility won't experience the downtime that would typically occur waiting for someone to notice a problem on-site.

Step 2: Smart Evaluation

When notified of an alarm, Precise ParkLink deploys a suitable solution for your facility. Back-end troubleshooting or technician dispatch will assist with any maintenance or technical issues that arise, ensuring that your parking technology remains operational at all times.

Step 3: Efficient Response

Our certified technicians are on standby during off and peak hours to provide your facility with timely assistance, maintenance and service. If needed, IPARC technicians can also offer both remote and on-site support to parking staff.

Step 4: Predictable and Profitable Operations

Precise ParkLink understands the importance of remaining one step ahead. This is why our technology is configured to predict alarms such as low receipt paper or cash replenishment before exhaustion. Your revenue capture will improve dramatically with a monitoring solution that reduces equipment downtime and lets you actively engage with your customers without having to be on-site.

Nancy Ho, Director of Customer Support Services, exclaims, "IPARC is equipped to follow unique standard operating procedures (SOPs) dependant on varying customer service escalation matrixes. Instant access to a live central management system allows us to outline standard customer service responses and guidelines with immediate detection and intelligent evaluation."

Just as much as parking operators such as Precise ParkLink require real-time insight into a parking operation, so do property and facility managers. Making fast, intelligent and easy decisions with real-time key performance indicators available at your fingertips is essential for running a proficient and profitable parking program. That is why IPARC works hand in hand with ±Ê²¹°ù°ì³§³Ü¾±³Ù±ðâ„¢- Precise ParkLink's all-in-one live central management, full-application control and business intelligence platform available to property managers. 

Abhadesh Sharma, Engineering Manager, states, "ParkSuite is more than just a business intelligence tool- it provides property managers access to real-time data, analytics and activities occurring on their parking facility. Full-application control allows you to stay up-to-date on key performance indicators and their overall parking program."

With a genuine belief in parking automation, Precise ParkLink looks forward to further developing hardware and software solutions like IPARC and ParkSuite. We are committed to guiding parking operations with technology, expertise and smart digitization to drive results. 

References

Live Central Monitoring - Precise ParkLink: Parking Management Services. Precise ParkLink | Parking Management Services. (n.d.). /ps-live-central-monitoring-iparc.

Ho, N. (2020, August 21). Stay on Top of Your Parking Operation with Live Central Monitoring [web log].