Leveraging remote technology to successfully manage parking operations.

6 min read

Hearing, seeing and responding with a world-leading approach; that is what Precise ParkLink's Interactive Parking Assistance and Response Centre, otherwise known as ±õ±Ê´¡¸é°äâ„¢, has to offer. The award-winning live central monitoring facility successfully manages parking operations across Canada with an immediate two-fold approach to virtual customer service and technical and maintenance support—essentials for successful parking and urban mobility operations.  

With a real-time connection to Precise ParkLink's on-site hardware and software solutions, IPARC devises complete access and control from anywhere, at any time—remotely managing thousands of parking operations each year.

How it Works 

Proven solutions mean proven results. IPARC leverages the power of automation to deploy best-in-class parking management strategies, simplified in four steps:

1. Immediate detection

2. Intelligent evaluation

3. Efficient response

4. Predictable operations

IPARC is online 24/7, monitoring the status of Precise ParkLink's live hardware and software solutions with alerts, alarms and defined thresholds transmitted and displayed on our central management system. When notified of an alarm, IPARC deploys a suitable solution: back-end troubleshooting or technician dispatch. Precise ParkLink's certified technicians are on standby during off and peak hours for technical matters that require on-site support.

We understand the importance of remaining one step ahead. This is why our technology is configured to predict alarms such as low receipt paper or cash replenishment before exhaustion. 

IPARC's virtual customer service functions beyond a typical call centre—it provides full-fledged customer service using internet connectivity to live-stream two-way audio and video communication with your customers. Immediate response is a priority; that is why IPARC is fully staffed and operational 24/7/365 with multi-lingual representatives eager to assist at all times. Service coverage and customer service protocols are flexible and unique to standard site operating procedures.

IPARC works hand in hand with ±Ê²¹°ù°ì³§³Ü¾±³Ù±ðâ„¢- Precise ParkLink's live central management and business intelligence platform for parking operations. ParkSuite provides property managers access to real-time data, analytics and activities occurring on their parking facility, allowing them to stay up-to-date on key performance indicators and their overall parking program.

How Does IPARC Make for a Successful Parking Operation?

IPARC offers management and technical integration that is best-in-class. We asked our team why IPARC is the reason behind so many successful and robust parking operations. Here's what they had to say.

Nancy Ho, Director, Customer Support Services:

"IPARC is truly a state-of-the-art facility, one that continues to grow exponentially as more and more property and facility managers opt to manage their parking operations remotely. The combination of intuitive technology and remote customer support creates an all-in-one solution, one that improves operations and the overall customer journey."

Luigi Lato, Chief Operating Officer:

"As a leader in the parking and mobility space, our goal is to manage parking solutions from start to finish successfully. That is where IPARC comes in. Not only can our remote communication technology alleviate the duties of on-site parking attendants, but the on-site staff can also use it as a tool to screen visitors who wish to enter the parking office. These virtual communication methods offer enhanced peace of mind for owners, managers, and visitors at all times."

 Melissa Tucci, Client Relations Manager:

"Operating with the best interest of our clients and their customers at the forefront is how we continue to ignite success with seamless solutions. IPARC allows us to do just that, with a unique combination of maintenance, technical and customer service support that is best-in-class."

Adamo Donatucci, Business Development Officer:

"We believe in leveraging technology to successfully manage parking facilities, putting people only where they're needed most. IPARC allows us to do just that, with remote monitoring capabilities that devise immediate service and support. We can easily monitor and control your parking operation with round-the-clock eyes from our remote facility. Maintaining a live communication link to our systems allows us to detect and timely respond on all fronts: maintenance, technical, customer service. That is the power of IPARC."

Herbert Cheng, Senior Systems Engineer:

"This is only the beginning for IPARC. As cost-efficient and equally reliable parking solutions increase in demand, so will the need for intuitive remote monitoring at parking operations across the country. Precise ParkLink's Research and Development division is working diligently to expand our current product and service offering to new heights, to meet and exceed the parking needs of the future."

Dani Ierullo, Director, Proposal Development:

"A live central monitoring facility like IPARC is a great addition to on-site staff or substitute altogether. It's wise to invest in a parking system integrated with a remote monitoring and response facility. It also stabilizes parking revenue with instant back-end troubleshooting for equipment malfunction or immediate technician dispatch."

IPARC reflects Precise ParkLink's belief in leveraging technology to manage parking facilities successfully. Our commitment to automation and guiding our clients with best-in-class management and technology integration is reflected in the everyday operations of IPARC. 

Precise ParkLink's expertise in parking and mobility technology connects a wide array of hardware and software solutions, IPARC included, that are built on the notion of connectivity, growth and profitability.  

Reference

Live Central Monitoring - Precise ParkLink: Parking Management Services. Precise ParkLink | Parking Management Services. (n.d.). /ps-live-central-monitoring-iparc.